Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-12
Q. What is your policy on disconnecting accounts with late/no payments?
A. We do NOT automatically disconnect accounts who fail to pay a late or no payment on their account.
On failure to receive payment on due date, DDI, Inc. will send a late payment notification, and 3 days thereafter. Failure to respond or properly pay due amount within a 15 day period of amounts due will result in deactivation of your hosting account.
Article number: kb-12